How to Solve Data Receiving Issues in Google Sheets
Step 1: View Application Logs
The first step is to check your application's logs to identify the issue and apply the following solution based on the identified cause. You can access detailed instructions on how to view the logs at the following link:
How to View Your Integration Logs
Problem 1: 500 Errors:
- 503. The service is currently unavailable.
- 500. Internal error encountered
Why Does This Happen?
These errors occur on Google's side and, unfortunately, we cannot fix them directly. When many errors happen in sequence, Yay! Forms automatically pauses the integration for security reasons.
How to Solve It?
Simply reactivate the integration with Google Sheets, and everything will work normally again.
Problem 2: Expired Token
Why Does This Happen?
Google Sheets uses a token that expires every 6 months, and when this happens, the connection is interrupted
How to Solve It?
You just need to reconnect to Google Sheets, and the issue will be resolved.
Need Help?
Just follow this link: How to Integrate Yay! Forms with Google Sheets
Updated on: 27/01/2025
Thank you!