This article will help you troubleshoot and fix common issues when integrating Yay! Forms with Google Sheets by checking your application logs and applying the appropriate solution based on the error you find.
View Application Logs
The first step is to check your application logs to identify the issue and apply the solution below according to the cause identified. You can access the detailed instructions on how to view the logs at the following link: Como visualizar os logs das suas integrações.
Error Types and Fixes
🔥 500-Type Errors
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- Internal error encountered
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- The service is currently unavailable.
Why does this happen?
These errors happen on Google’s side and, unfortunately, we can’t fix them directly. When many errors happen in sequence, Yay! Forms automatically pauses the integration for security reasons.
How to fix it?
Just reactivate the Google Sheets integration, and everything will work normally again.
🔥 Expired Token
Why does this happen?
Google Sheets uses a token that expires every 6 months, and when that happens, the connection is interrupted.
How to fix it?
You just need to reconnect to Google Sheets, and the issue will be resolved.
Help with Google Sheets Integration
Need help integrating with Google Sheets?
Just follow this link: Como integrar o Yay! Forms com o Google Sheets
Conclusion
By checking your application logs and identifying whether you are seeing Google-side 500/503 errors or an expired token, you can restore your Yay! Forms connection to Google Sheets by reactivating the integration or reconnecting the account as needed.